Shipping policy

Shipping Policy

Thank you for shopping with us! Below is our shipping policy to help you understand how and when your order will arrive.

Shipping Within Canada Only

At this time, we offer shipping within Canada only.

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Order Processing Time

All orders are processed and shipped on the 1-2 business days (Tuesday–Friday, excluding holidays).

Orders placed on weekends or holidays will be processed the following business day.

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Shipping Methods & Delivery Times

We use trusted Canadian carriers to deliver your order safely and efficiently.

Standard shipping typically takes 2–7 business days, depending on your location.

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Shipping Rates

Our shipping rate is $10 flat rate within Canada. 

We offer free shipping on orders over $100!

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Additional Information

Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect addresses.

If your package is delayed or you have any concerns, please contact us and we’ll be happy to help. You can reach us at info@thefaceinstitute.com or 825-401-3300.